Azure is a flexible and open cloud platform that enables you to quickly build, deploy, and manage applications in the data centers. Azure supports all major operating systems, languages, or development tools and integrates public cloud applications with the existing IT infrastructure. Azure offers international class Service Level Agreements that enable you to build and run highly available applications without having to focus on the infrastructure. It provides the ability to automatically repair operating systems and services, and has built-in network load balancing and hardware fault recovery capabilities. It supports the deployment models that allow you to upgrade applications with no downtime. Azure enables you to generate applications in any language and by any framework or tool. Azure utilizes the public functions and services of open REST protocol. Azure’s client libraries are available in a variety of programming languages and are published under open source licenses and hosted on GitHub. Azure offers a flexible cloud platform that meets the needs of any application.

Where is Azure Support available?

Support is available in markets where Microsoft Azure is offered. Some specific services may not be covered in all regions immediately after General Availability (GA).

For which languages does Microsoft provide support?

Microsoft provides support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese. Microsoft provides 24×7 support in English for all severities and in Japanese for severity A only. Support is available during local business hours only for all other supported languages and severities. Support outside business hours will be provided in English (with translation services). You may choose to wait for the next business day to receive support in your language.

How do I purchase an Azure support plan?

You may purchase a support plan online through the Azure website or Azure portal. A support plan is also available with a Microsoft Customer Agreement. If you have an Enterprise Agreement and you would like to purchase a Professional Direct support plan, contact your Microsoft representative or partner.

How do I purchase an Azure Support plan under an Enterprise Agreement?

Enterprise Agreement (EA)customers can purchase Azure Standard and ProDirect technical support through their reseller or Microsoft sales representative. Developer support is not available through an EA. For customers interested in Unified or Premier Support, please work with a Microsoft sales representative.

What are Azure Rapid Response and Azure Event Management?

Enterprise Support customers have the option to purchase Azure Rapid Response, an annual plan which provides expedited response and recovery services for Azure outages. Azure Event Management is a short-term programme that helps customers with planned events involving heavy Azure dependency, also offering a 15-minute response time during the event itself.

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