DEWA Records an 11% Increase in Digital Service Usage During the First Half of 2024

By Nalin Joel

Dubai, UAE – The Dubai Electricity and Water Authority (DEWA) has seen a significant increase in digital transactions during the first half of 2024, with a growth rate of 11% compared to the same period last year. This surge highlights the accelerating shift towards digital services as Dubai continues its transformation into a fully digital economy.

DEWA’s digital strategy prioritizes improving customer experience by providing an extensive array of online services. This allows users to complete various tasks, such as bill payments, service applications, and inquiries, all through digital platforms, reducing the need for in-person visits.

This increasing shift towards digital solutions supports Dubai’s ambitious goal of establishing itself as a global leader in smart cities and digital infrastructure. As part of this vision, DEWA is continuously upgrading its digital offerings to ensure seamless, efficient, and secure transactions for its customers.

The increased reliance on digital services also reflects the UAE’s commitment to innovation and technological advancement, setting a benchmark for other regions in digital transformation.

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